Refund Policy

When you receive your order, it is important that you check to make sure that the items you have

To ensure customer satisfaction, it is important that all items purchased are in perfect condition, free from damage or defects. Should you encounter any issues with your order, notify us immediately. If you are dissatisfied with your purchase for any reason, you may return the item within 10 business days for an exchange, replacement, or full refund.

For items purchased in-store, returns should be made to the original branch of purchase within 10 business days, accompanied by your invoice. For items delivered, please contact a Sales Representative within 10 business days of delivery to arrange the return. Please note that the cost of return freight is the responsibility of the customer. However, if the item was damaged, defective, or incorrect upon delivery, we will cover the shipping costs for both the return and replacement.

To facilitate the return process, provide detailed information regarding the issue, including your invoice number and descriptions of the affected items. Rest assured, replacement items will be expedited to you at no additional cost.

purchased are not damaged or defective and are in good condition. You should let us know immediately

if there is a problem with your order. If you are not satisfied with any item you have purchased, for any

reason, you may return it to us within 10 business days and we will either exchange or replace it or provide

a full refund. For items purchased in-store, please return the Goods to the branch of purchase within 10

business days of purchase. You will need to present your invoice in-store. Otherwise please contact a

Sales Representative within 10 business days of delivery to arrange the return. Return freight is to be

paid by Customer. If the Goods are returned because they were damaged or defective on delivery or they

do not match the order, we will arrange to collect the Goods and deliver the replacement Goods as soon

as possible. This will be at no cost to Customer. Please provide as much information as you can about

the issue, including your invoice number and details of the affected Goods. You must notify us of the

issue within 60 days of delivery; however, the damage or defect must be conclusively shown to have

existed at the time of delivery and returns more than 10 business days after delivery will incur a

reasonable handling charge set by us from time to time. In all cases, to be eligible for return the item must

meet the eligibility criteria set out below. Exchanges and replacements are provided subject to stock

availability. Refunds are issued in cash or to the credit card used for the original purchase or as a credit

against your customer account.